Returns

Returns

Returns
We want you to see why people are transforming their skin with Silvi. Our policy lasts 100 days to give you the confidence in purchasing from Silvi. 

Refunds (if applicable)
To complete your return, we require a receipt or proof of purchase.

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Note: Due to a small minority of individuals who take advantage of our generous return policy, exchanges are only applicable for one time. If the second exchange has an issue or defect, then a refund of 100% will be provided upon received the second faulty product but no further exchanges will be given.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hi@mysilvi.com. 

Sale items (if applicable)
Our 100 night trial is applicable to all of our items!

Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@mysilvi.com. We do not offer colour exchanges once the item has shipped.

Note: Due to a small minority of individuals who take advantage of our generous return policy, exchanges are only applicable for one time. If the second exchange has an issue or defect, then a refund of 100% will be provided upon received the second faulty product but no further exchanges will be given.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping
To return your product, send us an email at hi@mysilvi.com

You will not be responsible for paying for your own shipping costs for returning your item if it is defective or damaged.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.